Frequently Asked Questions
Everything you need to know about your Apolis experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that personalized or final sale items are not eligible for return.
How do I care for my Apolis garments?
To maintain the quality of our premium fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the interior label of each product.
Where are your products manufactured?
We pride ourselves on ethical manufacturing. Our products are sourced from certified fair-trade partners globally, including our signature advocacy projects in Bangladesh, Peru, and Italy.
Can I track my order once it has shipped?
Yes, once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.